Refund Policy

This policy explains how billing, cancellations and refunds work for Swift AI services.

Monthly and annual plans

• Swift AI plans are billed monthly, in advance.
• Annual plans are billed once a year, in advance, at a discount on the monthly price.

All services are non-refundable

• Fees paid for Swift AI services are non-refundable, including plan fees for the current billing period, setup and onboarding fees, and add-ons.
• Charges for messaging, voice minutes and third-party APIs already consumed are not refundable.
• We do not offer partial refunds or credits for unused time within a billing period.

Cancellations

You can cancel at any time. Your plan stays active until the end of the current month (or year, for annual plans) and will not renew after that.

Billing errors

If you were charged in error, for example a duplicate charge, contact us and we will correct it.

Enterprise agreements

Custom and enterprise engagements follow the terms set out in the signed agreement.

Questions about this policy? Write to sales@swiftaitech.com.